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Return and Refund Policy (Restricted Version)

Important: All products undergo quality control inspections before shipment. By placing an order, the customer fully accepts the terms and conditions set out in this policy.

Returns

We do not accept returns based on change of mind, purchasing errors, personal expectations, subjective dissatisfaction, incompatibility not previously disclosed, or any reason other than a verifiable manufacturing defect or a legal obligation applicable under consumer protection laws.

Any return request must be submitted in writing within 48 hours of receiving the order. After this period, the product will be deemed to have been received in satisfactory condition and in accordance with the order.

Requirements for Return Requests

To be considered, a return request must include:

• Order number.

• Detailed explanation of the reason for the request.

• High-resolution photographs of the product, outer packaging, inner packaging, labels, and security seals.

• A complete unedited video of the unboxing process, from opening the package to the final inspection of the product.

Failure to provide any of the above may result in the rejection of the request.

Hygiene and Safety Conditions

For hygiene, safety, consumer protection, and sanitary reasons, returns will not be accepted for products that:

• Have been opened.

• Have had any security seal removed or damaged.

• Have been handled or manipulated.

• Have come into contact with skin, hair, clothing, household surfaces, or any external element.

• Show damage to the original packaging.

• Are missing any original components.

• Cannot be resold as new.

Where permitted by applicable law, opening the packaging or removing any security seal will result in the loss of eligibility for a return.

Mandatory Technical Inspection

All authorized returns are subject to a technical and quality inspection carried out by our team.

We reserve the right to reject any return if we detect:

• Any sign of use, regardless of extent.

• Product manipulation or alteration.

• Dust, dirt, odors, fibers, fingerprints, or any indication that the product has been used.

• Damaged or altered packaging.

• Damage incurred during return shipping.

• Missing accessories, manuals, labels, inserts, or promotional materials originally included.

Return Costs

Unless the return is due to a verified manufacturing defect or an error on our part, the customer is solely responsible for:

• Return shipping costs.

• Transportation costs.

• Handling fees.

• Technical inspection fees.

• Administrative processing fees.

• Reconditioning fees.

• Financial transaction processing fees.

These amounts may be deducted from any approved refund.

Non-Returnable Products

Returns are not accepted for:

• Customized or personalized products.

• Made-to-order products.

• Promotional, discounted, clearance, or final sale items.

• Gift cards.

• Personal care or hygiene-related products.

• Consumable products.

• Products with opened packaging.

• Products purchased using special promotional codes.

• Products specifically designated as non-returnable or final sale.

Refunds

Approval of a return request does not guarantee approval of a refund.

Once the returned merchandise has been received, our Quality Control Department may take up to 30 business days to complete its evaluation.

If approved, the refund amount may be reduced to reflect any loss in value resulting from handling, opening, inspection, damage, or deterioration of the product.

Original shipping charges, insurance costs, payment processing fees, administrative fees, and any other costs associated with the order are non-refundable unless otherwise required by law.

Compliance with Applicable Law

Nothing in this policy is intended to limit or exclude any consumer rights that cannot be waived under applicable law. Where local consumer protection laws grant mandatory rights, those rights shall prevail over any conflicting provision in this policy.